AIM creates all tasks and activities for each flight and automatically updates the timing of the tasks if the flight schedule changes. Tasks are then available for the different departments (Ramp, Pax, Cargo etc) and agents can timestamp tasks and record rendered services.
Tasks – agents manually timestamp the start and/or completion of tasks (Loading, Boarding etc.).
Services – agents manually record which service was carried out (Cleaning on request, DE-Icing required etc.).
Task creation and efficient allocation to resources is a key enabler in ensuring contractual commitments are met and service rendered is recorded.
Furthermore, the Service Management module is integrated with the Resource Management module, meaning that tasks and services can be assigned to a specific agent.
AIM helps with accounting for service delivered to ensure contractual commitments are met and what additional services were recorded which may be billable.
AIM automatically tracks KPI´s, SLA´s and other metrics to measure the service delivery for the day, week, month or year.
Information on recorded (billable) services is available in reports and can also be extracted in excel to manage.
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